Profession.hu: the number of advertised customer service jobs has decreased by more than 10 percent since last year

By: Trademagazin Date: 2025. 11. 20. 10:43

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The number of advertised customer service positions has decreased by more than 10 percent since last year, with the decline observed in positions related to telephone and personal contact, as companies strive to direct their customers to their online platforms and improve their efficiency through automation.

According to the job portal, the largest declines among customer service positions were in claims adjuster (37 percent), accounts receivable manager (34 percent), and personal and telephone customer service positions (20 and 12 percent). In contrast, the number of jobs advertised in the online customer service and customer service categories increased by 48 and 22 percent, respectively. All of this indicates that customer service work is increasingly shifting towards digital channels. This is largely due to the fact that people typically handle simple matters online and turn to customer services with more complex problems.

In the announcement, Csilla Németh-Király, Director of Customer Service and Operations at Profession.hu, said that customer service work is no longer about serving a single channel, but about employees being able to solve complex, cross-channel problems. Companies should not only develop their automation solutions, but also pay attention to training their employees so that they know the solutions offered by new technologies and can use them effectively.

They pointed out that with the spread of artificial intelligence, customer service jobs have also transformed to a greater or lesser extent, and flexibility has become a key skill. Employees must be open to learning about new technologies and processes, while companies must take an increasingly greater role in the development of their employees.

In this context, Csilla Németh-Király drew attention in the announcement that artificial intelligence mainly means relieving the burden on colleagues, and the freed up capacity can be invested in value-creating work. This could include a more accurate understanding of customer needs and responding to them, which could even provide a market advantage for the company.

26 percent of customer service job openings advertised on Profession.hu in the first ten months of 2025 contained salary information, based on which the net average salary in the field was 355,000 forints in the period under review, which is an 11 percent increase year-on-year.