Walmart warns employees not to share corporate secrets with ChatGPT

By: Trademagazin editor Date: 2023. 03. 06. 09:12

American retail giant Walmart issued an internal memo to its staff, urging not to disclose any confidential, financial or customer-related information to generative AI tools like ChatGPT.

The leaked memo circulating on Reddit details the grocer’s decision to block ChatGPT after “noticing activity that presented risk” to the company. In the aftermath, the retail giant has developed a set of internal usage guidelines around AI to allow employees to use it – but carefully.

“Associates are expected to strictly comply with the usage guidelines outlined below, and, as a reminder, the use of Walmart devices and the Walmart network is subject to official usage guidelines,” the memo reads.

The guidelines include the types of information that should not be inputted in any AI tool, including sensitive, non-public, financial and strategic data, as well as personal information of customers.

Similarly, employees should avoid sharing details about business processes and policies with the technology.

In the past, the grocery giant has made heavy use of AI and augmented reality (AR) to improve customer experience.

As such, it launched a virtual fitting room to make the try-on process smoother for online shoppers and teamed with TrendGetter image recognition tech to assist in finding the best deals.

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