The chatbot of the parcel delivery company swore and wrote a poem about the company’s downfall
Delivery company DPD was forced to shut down its online chatbot powered by artificial intelligence (AI) after a customer insulted the bot and wrote a poem about the failure of the parcel delivery company.
Behind the story is a 30-year-old man named Ashley Beauchamp, who tried in vain to find out the whereabouts of his missing package through the chatbot, but was disappointed to find that the artificial intelligence did not provide him with any useful information.
Beauchamp explained that the chatbot was unable to provide information about the package, wasn’t able to transfer his complaint to a human, and wasn’t even able to provide a call center number. Because of this, he got into a tense exchange with the chatbot, which unexpectedly started swearing and wrote a disparaging poem about DPD’s service.
DPD reacted quickly to the situation and stopped the chatbot immediately. Beauchamp reported the incident on Twitter, where the story soon went viral, with more than a million views in one day. DPD also noticed the problem, announcing that they had found a bug in the chatbot’s operation and were taking urgent steps to shut it down.
Related news
K&H: Is the digital glass ceiling coming?
With regard to artificial intelligence, we talk a lot about…
Read more >Artificial intelligence in winemaking: new technology is changing the way wine is made
Artificial intelligence is revolutionizing American winemaking, enabling remote monitoring of…
Read more >Self-checkouts also need a better strategy to succeed
Grocery Dive’s report on self-service checkouts and Mordor Intelligence’s forecast…
Read more >Related news
BH AgrárTrend Index: the outlook for the Hungarian food industry has stabilized
The assessment of the situation of the actors of the…
Read more >GVH: The postponement of certain amendments to the Competition Act is justified
The Economic Competition Authority (GVH) agrees with the postponement of…
Read more >We can drink from these RevoCups this year
More than 400 works were submitted to the VÍZió graphics…
Read more >