The chatbot of the parcel delivery company swore and wrote a poem about the company’s downfall
Delivery company DPD was forced to shut down its online chatbot powered by artificial intelligence (AI) after a customer insulted the bot and wrote a poem about the failure of the parcel delivery company.
Behind the story is a 30-year-old man named Ashley Beauchamp, who tried in vain to find out the whereabouts of his missing package through the chatbot, but was disappointed to find that the artificial intelligence did not provide him with any useful information.
Beauchamp explained that the chatbot was unable to provide information about the package, wasn’t able to transfer his complaint to a human, and wasn’t even able to provide a call center number. Because of this, he got into a tense exchange with the chatbot, which unexpectedly started swearing and wrote a disparaging poem about DPD’s service.
DPD reacted quickly to the situation and stopped the chatbot immediately. Beauchamp reported the incident on Twitter, where the story soon went viral, with more than a million views in one day. DPD also noticed the problem, announcing that they had found a bug in the chatbot’s operation and were taking urgent steps to shut it down.
Related news
EY: Hungarian companies are already being attacked with artificial intelligence
Artificial intelligence (AI) has become a common tool for corporate…
Read more >KPMG: How to use AI in credit risk analysis ethically and competitively
Financial institutions and financial service providers are expected to be…
Read more >AI-generated campaign revolution: Unilever takes marketing to a new level
Unilever is revolutionizing its marketing processes with a spectacular innovation:…
Read more >Related news
The measures due to the foot-and-mouth disease epidemic have been amended and supplemented
The national chief veterinarian will introduce new measures and modify…
Read more >Agricultural enterprises affected by foot-and-mouth disease will receive additional assistance
The government is creating an opportunity for farmers affected by…
Read more >Why has lactose-free milk become cheaper? – margin freeze, hidden profit margins and the trick of “free” products
A recent price comparison has come to a surprising result:…
Read more >