How to relieve autumn stress in the workplace

There can be serious economic consequences if employees are stressed for a long time: tension can lead to poor performance in the short term, and even higher turnover in the long term. As employees try to cope with the increased stress levels experienced during the fall season, they have fewer personal resources left for constructive activities, as they have to devote most of their capacity to dealing with the various stressors they perceive. According to Anita Zakrzewski, an expert at TOPdesk, these stressors can be greatly reduced with a few simple solutions.

Knowledgebase

With tight deadlines, one of the most significant sources of stress can be when employees do not receive timely answers to their questions and have to wait for others to solve a task. A digital, publicly accessible internal knowledge base can be a solution to this, where colleagues can find answers to frequently asked questions immediately, without involving additional staff. The knowledge base can be built up gradually, so creating it does not require a large investment of time even during a busy period.

Self-service interface

This method is not only suitable for in-house use: if a company works with customers, it can free up a lot of valuable time for its own employees if customers can simply find answers to common questions on a self-service portal – without having to ask extra questions. The time thus freed up can be used by colleagues to solve more complex problems, which makes work not only more relaxed but also more interesting for them.

“All problems or questions that arise repeatedly from customers can be recorded on a self-service portal”

–  said Anita Zakrzewski, Marketing and Sales Manager at TOPdesk service management platform.

“Colleagues can immediately find answers to these types of questions on a single interface, which not only makes their own work easier, but also reduces the burden – i.e. slows down – on other team members. A self-service portal therefore increases the efficiency of the entire team, which is a key factor in reducing workplace stress during busy periods. in terms of.”

Chatbot

According to the expert, it is natural that self-service solutions cannot fully replace direct contact, as there will always be a colleague or customer who would prefer personal assistance. However, this can typically result in customer service staff answering the same questions over and over again. Here, a reliable chatbot that can provide answers to simpler questions independently, based on the knowledge base or FAQ, can be of great help. A chatbot analyzes the text of the question, interprets its meaning, and based on this knows exactly what to ask or tell the questioner. This is beneficial for everyone: the questioner gets an answer faster, and the employees can spend more time on truly valuable work.

“The most ideal solution is to combine these tools, quasi-automating task completion on multiple channels”

– adds the expert.

“And the efficiency-increasing and burden-reducing methods are convenient to use and transparent if they are integrated into a single service management system.”

Employee well-being

Autumn is a busy time for all efficiency-increasing tools, so it is worth focusing even more on them at this time. invest in employee well-being. A company can support the mental and physical health of its employees in many ways: corporate massages, walking meetings, snacks – even these small favors will greatly boost employee satisfaction on stressful days.