Rossmann is strengthening its renewed customer service with colleagues from sales
One of the largest drugstore chains in Hungary has created a new customer service model. The system is designed to give customers answers to their questions in as little as 24 hours or less. With the move, Rossmann has also created jobs and developed the technical background for satisfied customers.
At Rossmann’s new online and telephone customer service, colleagues are available from seven in the morning to nine in the morning, and on weekends from eight in the morning to half past five in the afternoon. The goal is for the customer to get an answer to their question or find a solution to their problem in the shortest possible time, but in no more than 24 hours. The existing model required experienced colleagues.
Related news
Block Parade until the end of April at Rossman
With your April purchases in Rossmann stores and Online Drug…
Read more >ROSSMANN focuses on its exclusive brands
In ROSSMANN’s offer, in addition to the products of major…
Read more >“Play for a Greener Future” promotion winners
The main prize of the “Play for a Greener Future”…
Read more >Related news
Danone’s quarterly revenue decreased
The revenue of the French food and beverage manufacturer Danone…
Read more >Block Parade until the end of April at Rossman
With your April purchases in Rossmann stores and Online Drug…
Read more >Although it’s important, we just want to quickly find out about meals at work
The majority of Hungarians are aware that eating during the…
Read more >