Rossmann is strengthening its renewed customer service with colleagues from sales
One of the largest drugstore chains in Hungary has created a new customer service model. The system is designed to give customers answers to their questions in as little as 24 hours or less. With the move, Rossmann has also created jobs and developed the technical background for satisfied customers.
At Rossmann’s new online and telephone customer service, colleagues are available from seven in the morning to nine in the morning, and on weekends from eight in the morning to half past five in the afternoon. The goal is for the customer to get an answer to their question or find a solution to their problem in the shortest possible time, but in no more than 24 hours. The existing model required experienced colleagues.
Related news
The customer is the important to everyone, everywhere, at all times – We were learning together (Business Days 2024 Part 1)
Wednesday morning of the Business Days conference, the topic was…
Read more >Special care for premature babies: November 17th is World Prematurity Day
Nowadays, many world days give us the opportunity to remember…
Read more >Rossmann stores will be closed on Christmas Eve
This year, Rossmann Hungary is also providing a day off…
Read more >Related news
A new chapter has opened in the history of Pizza Hut: The restaurant chain can be renewed based on the Hungarian model
On September 12, the ribbon was cut on Pizza Hut’s…
Read more >150 million bottles, jars and aluminum cans have already been returned in Lidl stores
Lidl Hungary has reached a milestone in its new return…
Read more >Style rethought – Hungaria sparkling wine has been renewed!
Hungaria, one of Hungary’s most popular bottle-fermented sparkling wine brands,…
Read more >