Rossmann is strengthening its renewed customer service with colleagues from sales

By: Trademagazin Date: 2022. 04. 27. 09:20

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One of the largest drugstore chains in Hungary has created a new customer service model. The system is designed to give customers answers to their questions in as little as 24 hours or less. With the move, Rossmann has also created jobs and developed the technical background for satisfied customers.

At Rossmann’s new online and telephone customer service, colleagues are available from seven in the morning to nine in the morning, and on weekends from eight in the morning to half past five in the afternoon. The goal is for the customer to get an answer to their question or find a solution to their problem in the shortest possible time, but in no more than 24 hours. The existing model required experienced colleagues.