Dimensional change in banking: AI-based banks are coming

By: Trademagazin Date: 2024. 09. 18. 11:05

The next major transformation of the banking sector can be brought about by generative and agentic artificial intelligence (AI) technologies, emphasized Éva Hegedüs, President and CEO of Gránit Bank, at the Portfolio Future of Finance event. In addition to digitization, domestic and international banks have taken advantage of the opportunities provided by artificial intelligence in recent years, and Gránit Bank is also at the forefront of this. The bank develops its solutions based on Open AI’s large language models and Intuitech’s agentic AI-based framework, which it has been working on for a year and a half.

Éva Hegedüs highlighted Gránit Bank’s agentic AI solution, Gránit Guru, which acts as a virtual clerk and provides personalized banking services for customers 24 hours a day. The system not only helps to serve customers, but also increases the internal efficiency of the bank, with significant automation capabilities. Gránit Guru automates 80-90% of banking workflows, which is twice the 30-40% automation achieved through previous digitization. This results in faster administration and more cost-effective operation.

Hegedüs emphasized that although AI is bringing significant change to the banking sector, traditional banking tools and values – such as capital, transparency and trust – are still key to growth.

Generative and agentic AI technologies are revolutionizing the financial sector, and McKinsey estimates that these new solutions could generate $200-340 billion in benefits for the global banking sector annually, representing 9-15% of bank profits. The interest in AI is also significant in Hungary, according to the MNB’s survey, 91 percent of domestic banks deal with the development and mapping of artificial intelligence-based solutions.

AI-based technologies are therefore not only a challenge, but also a huge opportunity for the banking sector, which will be shaped by artificial intelligence in the next decade.