Metro Expands Franchise Solutions For Retail Customers

The wholesaler is looking at a franchise-optimised assortment, as well as pricing that leverages its own-brand range, Fine Life, to help secure the profitability and competitiveness of the franchisees.

Metro is also rolling out a modern retail shop format with professionally designed layout, which is being adopted by an increasing number of shops, both among existing franchise partners and new members.

It also aims to add a ‘convenience’ feature, offering ‘ready food’, or branded coffee corner, to cater to its end customer’s needs.

In a recent podcast about Metro‘s franchise strategy, Daniel Quest, senior vice-president of METRO AG responsible for franchise, said, “The key is to provide our customers with the right services and right solutions so that they see the value for being part of our franchisee. And we are gaining value through this loyalty.”

Metro has also set up a ‘Convenience Academy’ situated in Warsaw, Poland, in a bid to enhance knowledge and share expertise among its own franchise-focused customer managers.

These managers visit individual franchisees regularly to provide tailored consulting on site.

ESM