Walgreens rolls out 2-hour delivery nationwide

Customers nationwide are now able to order more than 24,000 items directly from Walgreens for Same Day Delivery according to the press release published on Business Wire.

Neighborhood health destination

Walgreens is a global leader in retail and wholesale pharmacy. Operating more than 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens target to be a neighborhood health destination serving approximately 8 million customers each day. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with platforms bringing together physical and digital, supported by the latest technology to deliver high-quality products and services in local communities nationwide.

“As the country gets ready to emerge from the pandemic, Walgreens continues its focus on enhancing our customer experience through integrated and simplified shopping solutions,” said Stefanie Kruse, vice president of digital commerce, Walgreens. “Since the launch of myWalgreens in November 2020, we are constantly innovating to provide convenient delivery options to our customers that make their lives easier. We are confident that customers will enjoy our new Same Day Delivery functionality for those last minute needs.”

From November the company also added several pickup options — in-store, curbside and drive-thru — that would have orders ready in roughly 30 minutes.

Same Day Delivery

By rolling out the two-hour delivery service, Walgreens is continuing to expand its e-commerce options. The new service will have Walgreens store workers pick and pack the orders and then rely on drivers from Uber, DoorDash and other third-party firms for the delivery portion. Eligible products, delivery hours, and fees vary by location. Stefanie Kruse told the Reuters news service that the company wants to reduce the delivery fee, which will be $7.99 in most areas, as much as possible.

Customers can take advantage of this new way to shop quickly and conveniently when shopping online at Walgreens.com or using the Walgreens app, with no minimum order required. Upon checkout, shoppers can select Same Day Delivery and receive items for contactless delivery to their door in under two hours. The new functionality allows customers who are also myWalgreens members to earn and use Walgreens Cash rewards, as well as redeem digital promotions and savings offerings.

Alex Gourlay, the company’s co-chief operating officer, said meeting shoppers’ needs by offering in-store, pickup and delivery options is a priority. Having same-day delivery services available on its app and website can drive customer engagement and increase the amount of customer data it receives, he noted.

“As we continue to redefine our core omnichannel convenience offerings, we are leveraging the data we generate from it, to determine which additional products and services our customers want, and identify new business models and alternative income streams,” Gourlay said.