Consumers dissatisfied with sustainability of retail delivery

By: Trademagazin editor Date: 2022. 09. 12. 10:54

Descartes Systems Group, a global leader in uniting logistics-intensive businesses in commerce, has released findings from its survey ‘Retailers: Sustainability is Not a Challenge, It’s an Opportunity’, which examined consumer sentiment of retailers’ sustainability practices around their delivery operations.

The study analyses consumer sentiment around the sustainability of retailers’ delivery operations

The study of over 8,000 consumers across nine European countries, Canada and the United States provides retailers and logistics organisations with critical insights into the importance of sustainability in consumer purchase and delivery decisions and how perspectives vary by age and geography.

The survey found that only 38% of consumers felt retailers were doing a good job of using sustainable delivery practices. Over 50%, however, indicated they were quite/very interested in environmentally friendly delivery methods, and 54% would be willing to accept longer lead times for an environmentally friendly delivery.

Logistics Business