By 2028, the value of the international HR software market is expected to reach nearly 34 billion dollars

The chatbot is also available 24/7

Based on a 2020 survey by McKinsey, the coronavirus pandemic accelerated the digital transformation by four years, and among the digital technologies implemented by companies, many solutions have remained with us in the long term – such as the prominent presence of online communication. Whether it is a team meeting or an interview discussion, web video calls, for example, are already part of our everyday life, just like the fact that employees are often not communicated with by a colleague, but by a digital device based on an algorithm, such as a chatbot.

Digitization is unstoppable

Based on International Data Corporation’s 2021 forecast, 60% of the world’s 2,000 largest companies will use artificial intelligence and machine learning-based employee management solutions by 2023, and 80% will use algorithm-based project management tools by 2024 for the coordination and training of employees. The trend can already be seen in action today: according to PWC’s analysis, almost half, 40%, of the HR solutions of international companies already work with artificial intelligence.

The defining digital technology of 2023 may also be the use of mobile HR applications: as more and more companies switch to post-pandemic mixed working and adopt hybrid work methods, the demand for fast and practical applications increases. The need for usability outside the office environment appears in the case of many HR functions, be it payroll, workforce coordination or communication. Based on Verified Market Research’s forecast for the HR sector published in 2022, the value of the international HR software market is expected to reach $33.57 billion by 2028, and the spread of HR applications will play a significant role in this.

A high-tech digital solution for a communication challenge

One of the largest Hungarian-owned HR service providers, the WHC Group, is constantly looking for digitization and automation solutions that further optimize HR processes and make it even more convenient for internal colleagues, external, temporary employees, as well as partners and clients. everyday communication and administration.

WHC has been dealing with foreign labor hire since 2014, and since September 2021, the possibility has been opened for the simplified domestic employment of citizens of distant non-EU member countries (third countries). However, the employment of workers from Asian countries, such as the Philippines, Indonesia, or the Republic of Kazakhstan, also poses new challenges to the employer, since the foreigners have to thrive in a foreign country, in a cultural and linguistic environment different from their own.

“Employees from distant countries need constant contact and communication in order to get by in their everyday lives – whether it’s about issues related to employment, leisure, or even daily shopping. This practically requires a 0-24 hour availability, which the WHC Group provides to its partners, and we use the latest technology in this. In order to facilitate communication with foreign colleagues, their integration and their daily life, we use an easy-to-use chatbot solution,” said Sebestyén Szombathelyi, WHC Group’s IT manager.

In the development, the ChatBoss Team team assisted the HR service company, which offers digital chatbot solutions to facilitate various areas of HR, such as recruitment, internal communication or administration.

Everyday life is easier with digital solutions

The artificial intelligence-based chatbot named Jackie Chat does not learn by itself, but is taught by the developers. The programmers equipped the chatbot with all the knowledge that the WHC colleagues have in terms of managing the loaned staff. The chatbot is also available every minute of the day, so employees get immediate answers to all their questions.

Thanks to the use of chatbots, everyday communication with temporary employees is simplified, and their satisfaction also increases. Meanwhile, work-life balance is getting stronger for WHC’s internal colleagues, because with the help of the chatbot,