Starbucks adopts drive-thru- and delivery-only model

By: Gyarmati Orsolya Date: 2020. 03. 24. 08:10

In response to the continuing COVID-19 pandemic, Starbucks is closing all consumer access to its company-operated café stores, including patio seating, through at least Friday, April 3. Customers will need to purchase food and beverage via either drive-thru window or Starbucks Delivers on-demand delivery. The retailer plans to offer Starbucks Delivers nationwide by the end of April.

On Sunday, March 16, Starbucks shifted to a “to go” model in all company-owned U.S. and Canadian stores, including a temporary phase-out of all in-store and patio seating. Customers were still able to walk up and order at the counter or through the “order ahead” feature in the Starbucks app.

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