Vinted was not the only one screwed by consumer protection

By: Trademagazin Date: 2024. 08. 28. 11:23

There are a number of digital platforms operating in the European Union, often with a similar structure but operated by different market players. In the case of new actors, information gaps often arise, which can lead to serious consumer protection problems. However, handling of such cases is more effective if it is not done in each member state separately, but in the framework of a coordinated EU action. Recently, two major such cases have been closed: in connection with the online second-hand clothing marketplace Vinted and the popular dating app Tinder.

Vinted, an online marketplace in Lithuania where users can buy and sell used goods, has come under fire for its price communication practices. Thanks to the joint action of the European Commission and the Consumer Protection Cooperation Network (CPC), which brings together the authorities of the Member States, Vinted has undertaken to change these practices, reports the Pénzcentrum.

The root of the problem was that a so-called “customer protection fee” was automatically added to the total amount of the purchase, about which consumers were not properly informed in advance. This practice was evaluated by the authorities as a violation of the EU directive on unfair commercial practices. As a result, Vinted has agreed to inform consumers in advance of the full price, including the customer protection fee, and to avoid advertising that gives the false impression that using the platform is free.

In addition, Vinted will provide users with more accurate and transparent information about refund processes, counterfeit management, identity verification and rating policy. These commitments result in extensive changes in the operation of the platform, which aim to increase consumer trust and ensure transparent operation.