Mikulas Herskovic: “Customer service is the heart and soul of Lyreco”

By: Trademagazin editor Date: 2024. 10. 02. 15:24

Our magazine interviewed Mikulas Herskovic, managing director of Lyreco in Central Europe.

This article is available for reading in Trade magazin 2024/10

– What does Lyreco’s “One-stop shop” solution mean and how does it benefit your partners?

Mikulas Herskovic

– It means that our partners can source office, technology and workplace supplies from a single, trusted source. The model significantly reduces ordering, billing and administration costs. “One supplier for your workplace. And everything is sorted out.”

– The slogan “A Great Working Day. Delivered.” reflects a comprehensive and ambitious mission. What exactly does it mean in everyday work?

– Lyreco operates based on four core values that are closely linked to its mission and slogan. These are excellence, respect, passion and agility. Customer service is the heart and soul of Lyreco, responding to customer needs with a solution-oriented approach, ensuring fast, flexible and reliable support. There are real experts behind every response, who stay in touch with customers.

– What specific initiatives do you take to ensure that your customers receive products that meet the highest environmental standards?

– Our commitment to sustainability extends to everything we do. The company’s objective is to significantly reduce its carbon footprint by 2030, improve energy efficiency and minimise waste generation. We work in close cooperation with our suppliers to offer products that meet the highest environmental standards. Lyreco’s goal is to have 90% green products in our product selection by 2026.

– Lyreco offers a wide range of workplace solutions, including personalised advice and services. How do these help businesses of different sizes to improve workplace efficiency and well-being?

– Lyreco’s team of experts advises businesses in key areas such as: ergonomics, hygiene, office wellbeing, catering and coffee break management. (x)