Carrefour France Introduces AI-Powered Online Shopping Chatbot
French retailer Carrefour has rolled out a new chatbot based on OpenAI’s ChatGPT-4 technology, to improve the online shopping experience.
Via the Hopla chatbot, Carrefour’s online shoppers in France will be able to choose products based on their budget and food constraints, or seek new menu ideas.
The chatbot can also suggest anti-waste solutions for reusing ingredients and compose baskets based on specific associated recipes.
Hopla is connected to the search engine of the Carrefour.fr website and offers product lists related to what customers are discussing, up till the moment of the purchase.
Private Label
The generative AI is also being used to enrich product information about private label products, including product descriptions and information on nutritional value.
More than 2,000 SKUs now boast updated information, and the retailer’s plan is to extend this service to all products.
Elsewhere, teams from Carrefour’s non-retail purchasing division are also using generative AI for internal purchasing processes, such as drafting invitations to tender and analysing quotes, the retailer said.
Related news
EDEKA Paschmann First German Retailer to Use Diebold Nixdorf’s AI-Powered Solution to Combat Shrink at Self-Checkout
🎧 Hallgasd a cikket: Lejátszás Szünet Folytatás Leállítás Nyelv: Auto…
Read more >Hungarian companies are focusing on stability and preparing for growth
🎧 Hallgasd a cikket: Lejátszás Szünet Folytatás Leállítás Nyelv: Auto…
Read more >The store of the future is already open
🎧 Hallgasd a cikket: Lejátszás Szünet Folytatás Leállítás Nyelv: Auto…
Read more >Related news
OKSZ: retail burdens are hindering the recovery of consumer confidence
🎧 Hallgasd a cikket: Lejátszás Szünet Folytatás Leállítás Nyelv: Auto…
Read more >Retail sales also increased in July, although a decline is visible on a monthly basis
🎧 Hallgasd a cikket: Lejátszás Szünet Folytatás Leállítás Nyelv: Auto…
Read more >NGM is satisfied with the increase in retail turnover
🎧 Hallgasd a cikket: Lejátszás Szünet Folytatás Leállítás Nyelv: Auto…
Read more >