Amazon on-time delivery slip reported after Cyber Monday sales surge

On-time delivery rates fell for Amazon.com Inc van drivers in the latest week, consulting firm ShipMatrix said on Wednesday, but the online retailer said its performance was “far better than what’s being reported” even as it dealt with record Cyber Monday orders and regional winter storms.

Amazon van drivers delivered 93.7% of U.S. packages on time during the week ending Dec. 7, down from 98.2% during the prior week that included Thanksgiving, ShipMatrix said.

This holiday season is a crucial test for Amazon’s in-house delivery operations. Retailers are racing to secure sales with speedier delivery and other promotions. Amazon.com rolled out one-day shipping in April. A few months later, FedEx Corp canceled its air and home delivery agreement with the world’s leading online retailer.

Reuters