Mastercard study shows COVID-related shift to contactless

The global survey shows 79% of consumers are using contactless payments, citing safety and cleanliness as the key drivers, according to the report.

According to the study, 46% have swapped out their top of wallet card to one that offers contactless payment. The number rises to 52% for those under age 35.

The study shows a huge increase in concern over cash usage, with 82% of respondents stating contactless is a cleaner way to pay. Contactless payments are up 10% over any other in-person payment method.

Retail Customer Experience