Mastercard study shows COVID-related shift to contactless
Consumers are increasingly moving toward contactless card adoption due to the COVID-19 pandemic, according to a Mastercard study
The global survey shows 79% of consumers are using contactless payments, citing safety and cleanliness as the key drivers, according to the report.
According to the study, 46% have swapped out their top of wallet card to one that offers contactless payment. The number rises to 52% for those under age 35.
The study shows a huge increase in concern over cash usage, with 82% of respondents stating contactless is a cleaner way to pay. Contactless payments are up 10% over any other in-person payment method.
Retail Customer Experience
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