KPMG: This is where the path of service centers through technology leads

By: Trademagazin Date: 2024. 05. 23. 09:55

Significant changes have taken place in the Hungarian service industry sector in twenty years. The initial SSCs (Shared Services Center) now not only provide high added value (SSC 2.0), but also perform data analysis and decision-making work with the help of technology, so we can rightly call them GBS (Global Business Solution) centers. The sector is one of the most dynamically developing Hungarian sectors with more than 200 multinational companies and more than 100,000 employees. According to KPMG experts, GBSs (formerly known as SSCs) deserve this role not only with their economic weight, but rather with their innovation, competitiveness and high added value. However, the global and regional competition is fierce, so it is necessary to find the role in which we can be outstanding at the regional level as well.

SSCs (Shared Services Centers) appeared on the Hungarian market about twenty years ago as a form of outsourcing. In the beginning, companies outsourced sub-processes not directly related to their main activity (HR, IT services, facilities, logistics or customer service) to a specialized company. With the involvement of SSC enterprises, the costs of support tasks and decentralization at global companies were reduced, while the quality and professionalism of business support processes, and even strategic flexibility, increased. All company information was accumulated in these centers, as the production, employment, procurement, sales and business data of the world’s largest companies were organized here. However, this is no longer enough for multinational companies, so they expect even more added value from SSCs.