How the customer experience will be a real business benefit

By: Trademagazin editor Date: 2021. 02. 12. 11:22

Recently, there has been a growing need for company decision-makers to more consciously manage the customer experience (CX), to redesign the relationship with customers.

Consumer habits are changing at a radical pace, with covid adding another shovel. But still, what is the customer experience, how can it be planned, but most importantly, how can it be managed to bring business benefits to companies? Among other things, this is what the ExperienceCon conference featuring international star performers will be about. The conference will be held online on 11 March.