A report on the customer service sector
According to a representative survey conducted by Cofidis on the customer service sector, today approximately 160,000 people work in the segment in Hungary. The level of fluctuation is high and the tasks workers have to perform are increasingly complex. Customers aren’t ready for digital assistants yet – they are looking for the parson behind the technology.
More than one third of those who do customer service work only register the complaints of customers. Almost every second customer service workers uses more communication channels. Personal customer service is the most frequently used form (54 percent), followed by affairs management via telephone (37 percent); online tools and e-mail are at only 8 percent in usage frequency. //
Related news
One-fifth of Hungarians aren’t careful enough when shopping online
Nearly three quarters of Hungarians regularly shop and pay online…
Read more >MPL decree won’t disrupt the delivery market
From 28 March 2024 online shops are obliged to also…
Read more >Demand for sustainable cosmetics is little in Germany
When it comes to the sustainability of cosmetic products, German…
Read more >Related news
Fidelity: Three themes shaping investments in Q3
Has the post-epidemic normalization that we have been waiting for…
Read more >Auchan has appointed a new product director
From July 1, László Varga will perform the duties of…
Read more >Healthy summer nutrition tips with Eisberg
With the arrival of the really hot summer and the…
Read more >