Home delivery and collection points are becoming more popular

As online retail is getting more popular, logistics service providers need to satisfy new needs. GKI Digital and Árukereső.hu’s Online Retail Index survey has pointed out that last year 69 percent of online purchases were delivered by third-party logistics companies, and in many cases customers didn’t have to pay a delivery fee.

Offering free delivery was an important strategy from online shops to win new customers, but this involved certain sacrifices from both e-commerce and logistics companies, so from this year shoppers will probably have to spend more if they want free home delivery. Approximately 80 percent of Hungarian Post Zrt.’s partners want parcels delivered to their door.

_{László Róka
head of parcel product management
Hungarian Post}

_{Gyula Jancsó
customer relations director and B2B project manager
Opel Hungary}

László Róka, head of parcel product management at Hungarian Post Zrt. told that there are more than 3,000 parcel collection points: 50 vending machines, 125 MOL Post Points, 265 Coop Post Points and 2,600 Post Points serve consumers all over Hungary. On the company’s website shoppers will soon have access to a new parcel tracking service.

Hungarian Post Zrt. buys 160 Combo panel vans from Opel Hungary, which will be used for providing mobile post services in 917 villages. Zsolt Majláth, chief operations officer and deputy CEO of Hungarian Post Zrt. told that they typically offer this type of service in villages with a population below 600. Gyula Jancsó, customer relations director and B2B project manager of Opel Hungary added that Opel continues improving the services they offer to large fleet operators such as the Hungarian Post.