Customer Loyalty Schemes Key To Success For Retailers, GlobalData Says

Consumers are increasingly taking advantage of loyalty schemes, particularly in food and grocery, and health and beauty categories.

More than half of consumers (55.3%) said that loyalty scheme incentives always or often influence their product choices in food and grocery, while 52.1% reported the same for health and beauty, according to GlobalData’s How People Shop Survey 2023.

The survey included 6,000 respondents across Germany, France, Spain, Italy, China, and the US.

The additional perks from loyalty schemes give retailers the opportunity to differentiate themselves from their competitors, the analytics firm noted.

Low Customer Loyalty

FMCG firms, in particular, witness low customer loyalty due to their highly interchangeable offerings, increasing the need to offer perks through loyalty schemes to retain and gain market share, according to GlobalData’s latest report, Thematic Intelligence: Customer Loyalty in Retail and Apparel.

Oliver Maddison, retail analyst at GlobalData, commented, “In addition to the competitive benefits that loyalty schemes offer to retailers, data collection gives substantial opportunities to better serve customers. 

“The data that retailers collect on their consumers’ shopping habits can help them target campaigns to specific consumer groups, personalise promotions, and ensure their proposition remains relevant.”

ESM