The American WhatsApp is developing its consumer information practices under European pressure

WhatsApp is improving its commercial practice at several points based on the commitments made to the Consumer Protection Cooperation Network (CPC), which brings together the European Commission and member state authorities. The American operator of the popular free messaging and VoIP service decided on the commitments after several rounds of dialogue with the authorities and the European Commission.

Based on the agreement, the company owned by Meta, which also owns Facebook, will in the future inform users more transparently about the changes it intends to make in their contracts, and how these may affect their rights and the use of the service. It will display the option to reject and accept the updated general terms and conditions equally prominently, and it will note and respect users’ decisions regarding notifications about them – instead of repeatedly and permanently displaying them every time they are opened.