GVH has decided: Wizz Air will refund thousands of passengers
Wizz Air deceived its passengers, and the company must pay a refund due to unfair commercial practices, the Hungarian Competition Authority (GVH) told MTI on Friday.
According to the competition supervision procedure that began a year ago, the airline caused additional costs to passengers by withholding essential information from them between December 2022 and May 2023. Those with return tickets were unable to complete the free online check-in from a phone browser on their return trip, so they had to pay an airport check-in fee of 40 euros (approximately 16,000 forints).
Wizz Air acknowledged the technical error and agreed to credit 120 percent of the check-in fee to several thousand consumers in the form of a credit, 100 percent of which can be withdrawn in cash within a year. The compensation has already begun before the procedure, and the amount of refunds due to thousands of passengers exceeds HUF 80 million. According to the GVH, this, together with the costs of cooperation measures, is more than the penalty that could be imposed as a consequence of the violation.
The Competition Authority will impose a fine if the compensation is not paid, and its implementation will be monitored through a follow-up investigation. It was also stipulated that the airline must notify the affected parties by email and via its mobile application and publish general information. The GVH called on airlines to always publish their ticket sales information in a transparent and easily understandable form.
Related news
These factors influenced prices in the milk and egg markets
The Hungarian Competition Authority (GVH) has also concluded two accelerated…
Read more >The prices of household and hygiene products can also be tracked in the Price Watch
The online Price Monitoring System operated by the Hungarian Competition…
Read more >Wizz Air rejects allegations of hidden costs
As the summer travel season gets underway, the spotlight is…
Read more >Related news
Extreme summer, record heat: this is how chain stores are reacting to the heat
Budapest has never experienced such a high temperature as this…
Read more >K&H: Middle-aged people perceive inflation to be much more severe than the actual data shows
The inflation perception of middle-aged Hungarians continues to far exceed…
Read more >Inflation rose again in June – rising fruit prices are pushing up prices
Annual inflation rose to 4.6 percent in June, compared to…
Read more >