Fines would be imposed for failed package deliveries

Why was the fine introduced?

E-commerce companies and courier services are increasingly facing challenges due to failed deliveries. If the recipient is not at home, couriers have to return multiple times, which means significant additional costs and environmental impact.

“Such a measure would encourage customers to choose the time and place of delivery more consciously,”

Van den Broecke explained.

According to the expert, the fine would act as a “financial incentive” that would encourage people to behave more responsibly when shopping. The goal is to reduce unnecessary deliveries, which would make logistics processes more efficient in the long run.

Alternative solutions to the problem

Van den Broecke emphasized that customers should be given the opportunity to choose parcel points or pickup locations, which would avoid failed deliveries. In addition, there is a need for more flexible time selection, so that customers can more easily adjust the delivery to their own schedule.

The expert also recommends the introduction of a self-service application that would allow customers to change the time or location of the delivery in real time. This would reduce the workload of courier services and offer a more convenient solution for customers.