AI agents in hospitality

AI technology is rapidly transforming the hospitality industry: hotels, resorts and restaurants are using AI-based chatbots and agent systems that respond immediately and personally to guest needs, e.g. reservations, complaint handling, information requests.

This article is available for reading in Trade magazin 2025/10.

Developments such as Decidr’s AI procurement agent automate inventory management, while the NamAIste GPT platform provides industry-specific training and operational support.