67% of small businesses worldwide and 78% of consumers have changed their habits due to COVID-19
While small and micro businesses around the world continue to feel the financial impact of COVID-19, one thing has become clear: rethinking the point-of-sale payment experience is essential to survival. Visa therefore released its global study, Back to Business, in which it was launched as a result of the pandemic and examined the dramatic shift towards digital commerce.
According to a study of SMEs and consumers in eight markets, nearly 8 out of 10 consumers (78%) worldwide changed their payment habits to reduce the number of physical contacts, and more than two-thirds (67%) of SMEs tried some form of a new tool – be it the launch of an e-commerce site or the renewal of the POS technology used – to keep their business alive.
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