Even in the crisis, Hungarian stores are sticking to their customers

Mózes István

In the fundamentally changing market, ClientFirst Consulting has tested more than 2,500 stores, giving a comprehensive picture of the current situation of Hungarian customer service. According to the survey, the decline in electronic services was relatively large, but telephone and personal administration yielded one of the best results in recent years. The organizer of the program also drew attention to the fact that now, in a period burdened with closures and restrictions, accurate, professional and kind administration is not only a necessary plus, but also an area that can save the lives of stores.