Technology issues ranked first among factors disrupting essential work

By: Trademagazin Date: 2025. 05. 27. 11:28

Technological disruptions, such as slow computers, broken applications or inaccessible IT support, make life difficult for employees every day. These problems are among the most common office annoyances, which not only waste valuable time but also destroy motivation. However, according to the expert from TOPdesk Hungary, these completely unpredictable challenges can be handled well – with proper preparation.

According to an international study, 43 percent of company managers and 29 percent of employees believe that their work is most hindered by IT and technology problems. Moreover, 70 percent of company managers believe that they spend 10-40 percent of their time solving mundane, technical and administrative situations that are not part of their job description at all. This means that we spend at least 45 minutes of an 8-hour workday – and in some cases even more than 3 hours – solving such tasks.

According to TOPdesk’s previous nationally representative research, printers are the IT devices that office workers have the most problems with: more than a third of them ranked the printer as the first problematic IT device and service. Installing new programs and email system problems came in second and third place.

According to Anita Zakrzewski, TOPdesk’s marketing and sales manager, the good news is that these are the obstacles – and the processes that solve them – that are the easiest to partially or completely automate.

“Small and large technology problems are commonplace in an office, i.e. recurring situations – which also means that they can be partially or fully automated. Whether an IT problem occurs is not a question, as we use more and more digital devices and applications, so it is guaranteed that we will experience some kind of blockage. However, it does not matter whether we spend 10 minutes or several hours solving it. The question is therefore, on the one hand, how quickly we can remedy these situations, and on the other hand, how well we can prevent them from occurring in the first place,” said Anita Zakrzewski.