How did JD.com stay on top of COVID-19 and manage millions of orders per day?

JD.com’s autonomous warehouses have the following two key technical advantages that became apparent during the coronavirus outbreak, enabling the company to respond quickly and meet surging demands for online orders and home delivery services:

Data-enabled fast decision-making: using data as backbone, the smart warehouses are capable of planning new routes, optimising inventories, and optimsing logistics resources.

Predictive analytics: instead of relying on historical sales data as in the conventional supply chain planning, JD.com’s forecasting system triangulates data from three platforms to predict the shopping patterns and demands ahead of time:

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