DHL Express receives global ISO 9001:2008 certification

DHL Express has been awarded global ISO 9001:2008 certification. The certification confirms that DHL has met the requirements of the ISO standard for its Quality Management System across its worldwide operations. Individual certification has been achieved in over 100 countries across the Americas, Asia Pacific and Europe. The company's management headquarters in all three regions, as well as its operational infrastructure have been independently audited against the standards of ISO 9001:2008.
High quality of service

“DHL is the world's most international company, and the fact that we have now received ISO 9001:2008 certification at a global level is a testament to the uncompromising commitment to quality of our international specialists in all markets,” said Charlie Dobbie, Executive Vice President, Global Network Operations, DHL Express. “Standardization of our processes and systems has been a key focus area within our global strategy and ensures that no matter where DHL Express customers are, be that Dominica, Hong Kong, or Luxembourg they receive exactly the same high quality of service. This has contributed significantly to our market-leading performance in recent years and the laser sharp focus on service excellence that is at the heart of our customer promise.”

In order to achieve ISO 9001:2008 certification, companies must demonstrate that they have implemented effective quality management systems across all areas of the business, including facilities, people, training, services and equipment. DHL's certification process was carried out in partnership with DNV Business Assurance and included detailed assessment of the company's facilities. Interviews were carried out with management and employees, and procedures were reviewed across all functional areas, including operations, training and development, customer complaint handling, finance and billing.