Staying in the game

Small and medium-sized retail enterprises have to compete with many others every day, in order to keep their customers. Consequently, it is great help for them if orders can be taken via as many channels as possible. Telekom’s Compleo Connect package contains Virtualoso VoiceCenter, a call management system that makes it possible for clients and partners to call one central number, where they can select what they would like to do from a menu. The system guarantees that no incoming call, and therefore no single order is lost. Compleo Connect also contains office solutions that can be used by SMEs without investment. They can even have their own domain with the company name, guaranteeing a professional presence on the Internet. They can run a webshop on their own website, where partners would also learn about new products and promotions. A tablet PC now also comes with the package – a great help for those companies where orders can be placed personally through sales reps.