Wolt improves delivery for its courier partners with new features

More balanced and predictable remuneration

As a result of the introduction of innovations, the average revenue per time spent on delivery will not change, but task fees will become more balanced between different types of orders. Previously, longer tasks could pay proportionally less than shorter ones in relation to the time and effort spent. In the future, Wolt’s pricing will be better aligned with these differences, allowing delivery partners to earn more predictably on the platform, regardless of the type of orders they accept.

Higher pricing for restaurant and business delays

In order to better align with the real-world delivery situation, Wolt is introducing an automatic fee adjustment for its delivery partners for delays at pickup points. If an order is delivered to a restaurant or business with a delay of more than 3 minutes, their task fee will automatically increase. Courier partners will receive a separate notification at the bottom of the pickup screen about the modification due to the waiting time, and the updated amount will appear immediately after delivery in the finance tab of the courier partner application.

Real-time heat map for more efficient planning

The courier partner application will also be expanded with a new heat map function, which shows in real time where the order activity is highest in the area, thus helping them decide when and where it is worth being online, i.e. taking on the tasks. The function will be available in larger cities (Budapest, Debrecen, Győr, Pécs, Szeged), and several busy zones are available in these settlements.

The developments are based on feedback from courier partners and the results of pilot tests. By improving efficiency and transparency, Wolt aims to make it even more predictable for customers to receive their orders. Higher customer satisfaction is expected to result in more orders, which in the long run creates additional revenue opportunities for courier partners.

“By updating the courier partner app, we are responding directly to feedback from the courier community. With the innovations, couriers can expect more predictable revenue for different types of deliveries, as well as higher compensation for unexpected delays at restaurants and shops, making every task more valuable. It is important to highlight that the average revenue per delivery time remains unchanged.”

– said Orsolya Hartyányi from Wolt Hungary.

Survey among courier partners also highlights the importance of flexibility

From the latest survey of Wolt courier partners It turns out that a typical courier partner in Hungary spends an average of 8 hours per week delivering, and 69 percent of couriers active on the platform are either students or make deliveries in addition to their existing jobs. According to the survey results, 86 percent of couriers in Hungary would prefer to work as a sole proprietor, which allows for flexible working hours, to being an employee.