Self-service call centers cost a thousands less than the traditional
Self-service call centers cost a thousands less than the traditional
The cost of handling a phone call in a traditional call center ranges between 390 and 690 forints, while an automated call costs 25 – 50 forints, according to the calculations of Arenim Technologies, implemented with the involvement of market participants.
Kun Szabolcs and Megyeri Attila
The costs of calls in traditional call centers will, however, continue to increase in the future as a result of the increasing recruitment and labor costs resulting from the significant labor shortage.
Related news
We are further deepening our agricultural relations with Azerbaijan
He also discussed educational, scientific and animal husbandry issues with…
Read more >SAP: Data-driven solutions are also effective in the fashion industry
Actors, manufacturers and retailers in the fashion industry have to…
Read more >Digital Revolution in rabbit meat production: the innovative project of Tetrabbit and the University of Veterinary Medicine has been successfully concluded
Digitalization is transforming all areas of life. It is now…
Read more >Related news
VOSZ Barometer – 2024. II. quarter: mandatory optimism or real growth?
The perception of inflation is still present in domestic companies,…
Read more >Fidelity: Three themes shaping investments in Q3
Has the post-epidemic normalization that we have been waiting for…
Read more >Large companies are resistant to economic uncertainty
Restrained expectations characterize the domestic corporate sector for the next…
Read more >