NKFH: almost 1,400 consumer complaints were received by the consumer protection authority in half a year

They noted: in 2025, the focus of the NKFH and the government agencies under its professional management was on the inspection of public services – electricity, natural gas, water utility and waste management services.

Of the 1,383 consumer submissions, 672 were related to electricity, 292 to natural gas, 296 to water utility and 123 to waste management public services.

In connection with electricity services, the most common disputes were related to billing (104 cases), settlement (45 cases) and complaint handling (33 cases), but questions also frequently arose regarding meters, measurement and reading. Similar rates can be observed for natural gas and water utility services, it was reported. In the area of ​​waste management, most submissions concerned the fulfillment of the service provision obligation and billing (8 cases), but there were also complaints regarding the handling of arrears of fees.

According to the authority, as part of the information aimed at increasing consumer awareness, government offices sent information letters to the affected parties in 800 cases, which shows that more than half (57 percent) of the submissions could be resolved in this way.

The NKFH and government agencies will continue to conduct comprehensive investigations in the future to improve the reliability, quality and transparency of public services and to promote the effective enforcement of consumer rights, the statement says.