Why are parcel locker providers getting stuck? This data points to the reasons

The research also revealed that although Hungarian webshops are optimistic, they face serious challenges, especially in terms of foreign expansion and customer acquisition. Payment habits are also changing: online bank card payments have come to the forefront.

Shoprenter has been conducting the Nagy Webáruház Survey every year since 2008 with the participation of domestic webshop owners. 998 webshop owners participated in the survey, which was completed for the 17th time, and this time it was conducted with the support of Visa.

The proportion of online stores offering parcel machine collection to their customers has continued to increase, indicating a pick-up in demand for this form of delivery. According to this year’s survey, 73 percent of online stores offer parcel machine collection, compared to 65 percent last year. The proportion of parcel points has also increased, to 70 percent from 56 percent last year. At the same time, home delivery, although still popular (93 percent), has slightly decreased compared to last year’s 95 percent, indicating changing preferences for delivery methods.

“The increase in demand has clearly contributed to the fact that three major parcel machine providers have also struggled with capacity problems this year and have been stuck for a while. Parcel machines are convenient and flexible, which is why they are becoming increasingly popular, but providers cannot expand quickly enough. I wouldn’t be surprised if similar problems arise again around Christmas, so it’s worth planning ahead and ordering your holiday gifts now,”

said Máté Rab, CEO of Shoprenter.