Bol lets AI chatbot pick your Christmas gifts

According to Bol, many consumers experience choice overload when they have to choose a gift, Retail Detail reports. Gift Assistant aims to lower that threshold. Users indicate who they want to surprise, what that person likes, and what budget they have in mind. The tool then asks targeted follow-up questions about hobbies, interests, and the relationship between the giver and the recipient, among other things. The more specific the input, the more accurate the recommendations.

Fiona Vanderbroeck, Director of Consumer & Marketing at Bol, emphasizes that the tool heralds the next phase in personalization. “With the Gift Assistant, we are taking a big step towards more personalized shopping. The tool understands what someone is looking for and translates that into relevant recommendations. And this is just the beginning: we see that customers increasingly need smart solutions that make online shopping more personal and easier. Thanks to our product knowledge, millions of reviews, and a wide range of products, we can use AI in a valuable way throughout the entire shopping journey.”

The Gift Assistant works entirely within the Bol app: customers can immediately add suggestions to their wish list or order directly. Bol explicitly positions the functionality as a tool for peak periods such as Sinterklaas and Christmas, but also for birthdays and anniversaries. According to Bol, the tool will continue to evolve as the system is refined based on user feedback and real-time interactions.