EDEKA Paschmann First German Retailer to Use Diebold Nixdorf’s AI-Powered Solution to Combat Shrink at Self-Checkout

In addition, the systems are equipped with Diebold Nixdorf’s automatic, AI-powered age verification. Both solutions help EDEKA Paschmann reduce friction for shoppers and store staff alike, tackling the areas that cause the majority of interventions and checkout delays.

Vynamic Smart Vision I Shrink Reduction uses cameras to analyze customer behavior and activities at the self-service checkout in real time. If the system detects a missed scan or incorrect operation, customers receive a nudge via a message on the checkout display informing that an item has not been scanned correctly. Once the shopper self-rectifies and scans the product which was missed, the transaction continues without major interruption to the checkout process. Employees are only informed if the system displays another error message, so they can provide support to complete the checkout process correctly. Short, real-time video sequences of the anomaly detected by the system help to better illustrate the process to customers and explain how certain operating errors can be avoided in future.

With Vynamic^® Smart Vision I Age Verification, EDEKA Paschmann is deploying another AI-enabled solution from Diebold Nixdorf. By using a consumer-facing camera and a sophisticated algorithm, shoppers can authorize the purchase of age-restricted goods like alcoholic beverages. This gives staff members time for more important tasks such as customer service or ensuring product availability, as they only need to assist shoppers who score below the age threshold or those who do not wish to opt in.

Both solutions do not involve facial recognition or the storage of images or other customer information, making them fully GDPR-compliant.

Diebold Nixdorf