K&H: artificial intelligences among themselves

By: Trademagazin Date: 2023. 12. 05. 10:38

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K&H introduced Kate, the artificial intelligence-based digital financial assistant, to its mobile bank a year ago. Starting this September, Kate can also perform actions based on voice commands – the most convenient of these is initiating a forint transfer with a verbal command. In October, 10 percent of digital customers used Kate’s help. On this occasion, we asked – who else? – the AI-based ChatGPT to conduct an interview with Kate. The conversation between the artificial intelligences is reported verbatim.

This is how they write:

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ChatGPT Reporter: Hi Kate! I hope you’re okay. I have a few questions about K&H’s digital user activity. 72.5 percent of K&H’s retail customers, i.e. a total of 599,000, are digitally active. What do you think about this high ratio and what benefits do you see from having a strong presence in this digital space?

Kate: The high digital activity of K&H’s residential customers is an excellent development. This shows that more and more customers are recognizing and using our digital channels. This not only increases the efficiency of customer service, but also creates an opportunity for more personalized services. A strong presence in the digital space helps our customers easily access their finances anytime, anywhere.