K&H: the best digital bank, easy and fast

Global Banking & Finance Review is one of the leading financial magazines in the United Kingdom. The magazine’s publisher founded the Global Banking & Finance Review Awards in 2011 to recognize institutions in the global financial industry that deliver outstanding performance. The publisher awards companies that bring innovation to the global financial world and initiate outstanding changes.

“K&H Bank plays a prominent role in the Hungarian financial sector in the field of digital banking, committed to developing innovative, secure and customer-centric solutions. We congratulate K&H Bank on this well-deserved recognition at the 2026 Global Banking & Finance Awards”

– said Barnali Pal Sinha, editor of Global Banking & Finance Review.

Quick and easy: digital excellence and artificial intelligence in banking

K&H’s digital financial assistant, Kate, supports customers in Hungarian and has already conducted 1.7 million conversations in 2025. More than four-fifths of customers are digitally active, and the number of mobile banking users has exceeded 700,000. Around 60 percent of new retail accounts are already opened digitally. Thanks to mobile banking solutions, everyday financial matters can be handled quickly and easily: whether it’s buying a motorway sticker or automatically extending your parking. The customizable home screen with widgets allows everyone to arrange the most frequently used functions according to their own needs. Another important milestone in 2025 was the introduction of a fully digitalized credit card and current account credit line application process, which takes place online from start to finish, thus offering an easy and fast solution. Digital activity is constantly strengthening: more than 14 million mobile banking logins are made every month, and customers carry out a total of 2.7 million transactions.

“Kate now helps around 150 thousand users with their daily banking. Its operation is both reactive and proactive: it not only answers questions, but also initiates in certain situations and even executes transactions. Last year, our internal developments also reached a new level: Kate, which supports employees, was launched, as well as the module supporting large corporate sales, which handle hundreds of inquiries daily, relying on verified internal data sources. In addition to the development of our digital financial assistant, we also place great emphasis on modernizing our traditional channels, where security also plays a key role. In order to strengthen this, we have also introduced the caller ID function: if a bank employee calls our customer by phone, a push notification in the mobile application indicates the authenticity of the call, thus providing effective protection against telephone abuse”

– highlighted Gergely Lóska, Head of IT and Innovation at K&H.