The service centers are undergoing a massive transformation

Nearly half of the shared services center (SSC) continues to operate on the basis of a booming, obsolete business model created at the beginning of the 2000s, while the experiences show that the SSC is not only replacing but also optimizing the activities of the parent companies – was said at the joint conference of EY, the Hungarian Service Industry and Outsourcing Association (HOA) and the Corvinus University of Budapest (BCE).

According to experts, for the service providers in order to maintain their dominant role in the economy, it is essential to adapt new technology solutions and move towards the end-to-end process organization.