We often tolerate the detriment of our consumer rights

The Conscious Consumers' Association and the Forsense Institute carried out a questionnaire survey over the most perceived consumer protection problems and the solutions in these cases.

The survey shows, that in the case of consumer rights detriments, two typical reactions can be observed among the customers and service users. In many cases, they do nothing or they turn to the service provider or dealer) to solve the problem. 41 percent of the respondents who had problems, did nothing by their own admissions. According to the respondents, the most common of these unpleasant experiences are the expired (56 percent) or poor quality (18 percent), products – reports marketinginfo.hu.