These 4 IT challenges are worth paying attention to in 2024

By: Trademagazin Date: 2024. 08. 28. 10:09

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Companies quickly adapt IT solutions that are developing at breakneck speed, but the same can be said less about the higher education sector. According to the TOPdesk expert, IT professionals should also consider these institutions as a machine similar to the corporate environment, because they can greatly facilitate the daily lives of instructors and students.

Satisfying the IT needs of hundreds or even thousands of students and instructors is not an easy task, especially during the hectic period of the beginning of the university year. According to Anita Zakrzewski, marketing and sales manager of the TOPdesk service management platform, IT professionals at educational institutions can make the first few weeks a lot easier if they pay attention to the following most common problems.

Laptops, accessories, desks, classroom reservations, software installation, projectors, digital devices… the need for equipment is everyday and almost endless at a university. In the first days, in addition to everyday technical needs, IT professionals also have a lot of tasks with the digital integration of new colleagues and students. However, you can prepare for the initial chaos:

“While every employee and student is a little different, there are certain tasks and processes that IT professionals must complete with each hire. If we map and define all such typical processes and assign a person responsible for each task and a schedule, we can standardize the entire hiring process, and all of this can even be managed in an online task management system.”

says Anita Zakrzewski.