Supply chain: AI is less effective in the front line

According to recent data from Gartner, generative AI is increasing the productivity of supply chain office workers, but is less effective at the team level and in the front line.

This article is available for reading in Trade magazin 2025/4.

Generative AI is delivering much better results for office workers at an individual level than at a team level: at individual level 71% saw an increase in productivity and 63% reported an improvement in the quality of work, while at team level these figures were 54% and 44% respectively. Time savings were similar among front line workers, but productivity didn’t improve to the same extent. //