DPD Hungary Kft.: Official statement regarding year-end delivery delays

We are aware that the Christmas period is particularly important and sensitive for many of our customers and their families, so we sincerely regret that this time we are exceptionally unable to perform at the usual high standard. Currently, all our colleagues and partners are working to resolve the problem as soon as possible.

We consider it important to clarify that our customers’ packages have not been lost, their path can be tracked exactly, and all shipments are currently being delivered. The delays affect approximately 10% of shipments, but we understand that the current situation is causing serious inconvenience to those affected.

DPD Hungary’s employees and subcontractors are working with reinforced capacity, weekend work and continuous operational control to ensure that every package arrives at the recipient as soon as possible. The last delivery day planned before Christmas is December 23rd, but it is important to know that for Budapest addresses, for packages received by DPD from senders before December 15th, we will ensure the first delivery attempt before Christmas. This date is December 19th for rural packages.

In parallel, from December 1st, 2025, we have introduced an e-mail-based automatic response system operating 0–24 hours a day, which provides immediate status information regarding packages. The package tracking interface and the DPD mobile application continue to provide the most accurate, real-time information for our customers.

We distance ourselves from the practice in which private individuals or public figures make public the direct contact details of our company leaders and encourage our customers to try to reach the company through these personal channels. The dozens of threatening or harassing messages we have received in the past period do not help to resolve the situation. DPD Hungary aims to handle problems responsibly and as soon as possible, not to escalate them, in which regard we appreciate the support of the public and ask our customers to use our official channels for quick and efficient administration.

The following options are available to our affected customers: 

• We recommend our online platforms, our myDPD package tracking application, to track the status of your package: myDPD customer portal: Login and Registration | myDPD » DPD 
• If you do not find sufficient information on the tracking platform, you can notify us by e-mail by filling out the forms on our website: Contacting DPD | Contact » DPD 
• If you would like to submit a claim for compensation, you can do so via the Contact DPD | Contact » DPD website, in accordance with the General Terms and Conditions .

DPD Hungary takes full responsibility for managing the current situation and is doing everything it can to ensure that the packages entrusted to us arrive safely and as quickly as possible. Currently, all of our colleagues and partners are working to resolve the current problem as soon as possible, and we thank our partners and customers for their patience and understanding during this challenging period.