Covid-19: Lidl launches chatbox to inform customers of best times to shop

Lidl has launched a WhatsApp chatbox to enable customers to know when stores are at their quietest, thereby helping reduce the risk of Covid-19 infection. Customers can simply send a message to Lidl via the chatbox, informing it of the time and day they intend to visit a store. Lidl will then respond, letting them know whether it is generally a quieter, average, or busier time to visit.

The retailer announced the initiative, which is available to customers in Ireland, via a post on its Linkedin page.

Essential Retail