M&S: Stores with a human touch will be the future, says chair
M&S chairman Archie Norman has said that the upmarket retailer will not rely on self-checkouts in the future as they have a “robotic type of feel”.
The supermarket boss took to the air in an interview on radio station LBC to speak about his opinion on ‘no-till’ stores.
When asked if self-checkouts are a good idea, Norman said:
“I’m a believer in service. I think that people who come to our shops have to feel they’ve got that human touch…Some stores now you see go to pretty well fully automated, no touch, robotic type of feel, with security gates. I don’t think that should be the future for M&S.”
The M&S boss also gave his opinion on the issue of shoplifting, adding that the retailer was receiving “very little help from the police”.
“I think it is a problem…we do worry about it a lot. But our actual theft has gone down, not up. But that’s mostly because of what we’re doing. We spent a lot of money on it. We get very little help from the police,” he said.
“I think we have to accept the police are not interested in this sort of crime anymore. Whether we like it or not, that’s the way it’s gone.”
Grocery Gazette
Related news
Innocent Drinks calls for better access to healthy food
Innocent Drinks, a number of charity partners and the IGD,…
Read more >Sainsbury’s partners with Royal Mail to install parcel lockers in stores
Sainsbury’s is the first UK chain to join Royal Mail’s…
Read more >Alcohol-free drives success for sparkling wine giant
Henkell Freixenet, one of the world’s leading sparkling wine producers,…
Read more >Related news
Viktor Orbán: we will introduce margin reduction for new products as well, if necessary
The margin regulation must be maintained because people must be…
Read more >Healthy meat products rich in fiber and protein have been developed in Debrecen
A new product line consisting of health-promoting, fiber- and protein-rich…
Read more >German retail sales fell month-on-month in April
In Germany, retail sales fell by 1.1 percent in real…
Read more >