We stand an average six minutes in queues

The members of the Mystery Shopping Providers Association (MSPA) conducted a Europe-wide survey about the queuing habits of the different countries. On the basis of the results of the research, in Hungary customers spend an average of six minutes in queues, while the European average is nine minutes.

The queuing habits of 23 countries were tested for the fourth time this year. The “secret customers” visited banks, post offices, grocery stores, fast food restaurants, pharmacies, clothes shops and ticket offices. They observed the time of queuing, the circumstances, and the kindness of the staff as well. Nearly 3,000 evaluations were analyzed by the experts, which is one of the most extensive research of its kind.