The pandemic transformed customer service

Marton László, Deputy Chief Sales Officer of Invitech

However, it is becoming increasingly clear that, albeit out of coercion, but also in terms of customer relations, there has been a jump in time, meaning that previously only planned IT developments have now emerged at a rapid pace in the case of call and contact centers as well. And the new tightening that will take effect in November could further steer the service sector and trade, towards the online space.